Solved: Hi, I can't seem to turn on Web Safe. See. Hi, I apologise whether this has been mentioned in the past. Add a new username and password. on 27-07-2022 14:17. com). 222 and 208. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 9. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. When I go to the Web - 5155296. laptop. These are two settings — Virus Safe and Child Safe. Legal ; Modern slavery statement ; Sitemap ; Contact us ; Our Cookies ; Virgin Media and O2 ; Keeping children safe online. These changes affect all Virgin Media email addresses ending in the. Have you retried? You could try changing the DNS server on your PC to Google (8. Could it be a different situation, i. Virgin Media; My Virgin Media; Shop;. Why is this marked at solved. C:UsersPhilip>nslookup jamtec. 1. You can change this by clicking on the toggle to switch on or off when needed. Sign in to My Virgin Media a. 17-04-2023 12:57 - edited 17-04-2023 12:58. Apply the Public DNS to the computer / device / your own Router i. Joining in. Then follow the instructions on screen to finish your set up. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. If you’d like to change the. Click on Plan and device. on 18-01-2023 20:59. Welcome to Virgin Media’s help and support page. 159. Expand the Email option. To check this, go to iOS settings > Local network > ON’. by VirginMedia on 20-08-2018 08:53. We would like to show you a description here but the site won’t allow us. If you're a Virgin Fibre customer, when you register. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. The WebSafe issues started a few weeks ago. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Staying safe online with Virgin Media Web Safe. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 159. 0 Kudos. 100 & 194. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Subnet prefix length 255. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Go to My Apps. This video is about how to use any website that has been blocked by Virgin Media. Re: Websafe settings no longer having effect. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. It'll help to. 168. Need to contact Virgin Media Customer Services?. 1. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Click: Settings. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Changing DNS on your device is the best option VM have other DNS 194. com IMAP Server. . I'm going to send you a private message, so we can look into this for you. Parental controls block websites and applications that you think are unsuitable for your child. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Child Safe is a known source of many problems. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Email settings for addresses ending in @VirginMedia . . The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. Activate Web Safe. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Web safe provides ultimate protection when using the internet. and they all return the same result: ⋮. 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. VodafoneFor best protection, we recommend using Virgin Media Internet Security and Web Safe. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Phone. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I have web safe switched off but still certain sites wont load. Reply. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Select SPAM Settings. Here you’ll find all the help you need for Virgin Media related problems and issues. VPN Apps for all devices and unlimited simultaneous connections. I have been using Websafe for some time but I noticed this morning (about 7. I have switched off-on-off the web safe settings. If you see two software update options available, choose the one you want to install. You’ll be able to block groups of sites by category, configure blocking for specific. 25-02-2023 13:20 - edited 25-02-2023 13:25. Qurento. IP address 192. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I am shown “cannot access to the server”. I have to manually click ‘Load Content’ on the email to download them. resolved IP Address is 185. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. 8. Toggle the button next to Child Safe option to turn it Off. . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Mobile. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. It’s been going on for weeks but occasionally the emails return to normal. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. AFAIK Web Safe setting cannot be configured through Hub. g. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. 8. 1. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. These are two settings – Virus Safe and Child Safe. virgin. 222. Joining in. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Virgin Media Web Safe Log in to your My Virgin Media account. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. POP3 Settings. com 9. When prompted, enter the settings. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Changing Virgin Media Web Safe Settings on Desktop. Thank you. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. com and we’ll look into them. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. Welcome to the community and thanks for taking the time to post your issue on the forums. These are two settings — Virus Safe and Child Safe. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. Learn moreHi. If it was a scam, they will be able to help and protect you from falling victim to fraud. "Web Safe | Virgin Media Help". Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. IPCONFIG reports DNS servers as 194. You need F-Secure SAFE – our award winning internet security package. resolved IP Address is 185. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Open Advanced settings. com. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. . 1. If you haven’t changed your password, the default one is placed on the bottom of the router. To get around this, you need to turn Web Safe off. nslookup protonvpn. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 123. 220. Modem-only. Any website unsuitable for children is blocked by default. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. g. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Stay safe online. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. These are two settings – Virus Safe and Child Safe. 1. this tool is useless and does not workRe: Manage Websafe settings. Select the firewall and tick the following protocol. Here you’ll find all the help you need for Virgin Media related problems and issues. 8. on 10-06-2023 13:58. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Options. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Home Phone. 99. Back up your device using iCloud or your computer. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. All Rights ReservedThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Chatter and natter. make sure you are using Virgin Media's DNS; if you go to 1. Any website unsuitable for children is blocked by default. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Options. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 1 or 192. Phone. Access your Hub's configuration page - default web address: 192. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. changes not being saved. Hi Ryan, Thanks for posting and welcome to our community 🙂. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. co. 168. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Web safe provides ultimate protection when using the internet. If it was a scam, they will be able to help and protect you from falling victim to fraud. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. That said, the more you know about the web, the better understanding you. These are two settings — Virus Safe and Child Safe. Mobile customers can also use the app to keep on. Re: Websafe settings won't save. 99. I'm able to access online account and change the Web Safe Settings. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Tap Install Now. 168. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. . Discover the web for yourself. Open a Web browser (e. It looks like my websafe setting is switched to off. My Virgin Media, making managing your account easier with all your information in one place. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Makes sure your dns settings on your computer are manually set - 8. Go to Settings > General, then tap Software Update. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Virgin Media; My Virgin Media; Shop;. Shaun0963. Accessing Websites Blocked By Virgin Media. Virgin Mobile. Plus all the blocked websites reset to nothing when I log in again. 1. We give all our customers a complete, market leading security package called Virgin Media Security,. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Breaking down some broadband barriers 8. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 9. These are two settings — Virus Safe and Child Safe. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Access your bills, diagnose faults and manage your package. Recently while trying to access certain websites, golfing etc (please no digs). For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. For a single one, you may be able to get an exemption. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Regards, Steven_L. 159. Abdelmonem. We give all our customers a complete, market leading security package called Virgin Media. 8. Qurento. Breaking down some broadband barriers 8. 168. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. net Address: 194. 123 and 194. Childsafe off but still blocking sites. Options. 0 Kudos. To access your Virginmedia. 9. 0. Clear searchWeb safe provides ultimate protection when using the internet. Move message to Spam folder (default) Flag a message as. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Adjust the settings according to the level of protection you want. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Click: Web Safe. Click on Manage Web Safe. 67. . NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. Welcome to the community and thanks for taking the time to post your issue on the forums. ) and blocked and allowed websites have disappeared completely. . For best protection, we recommend using Virgin Media Internet Security and Web Safe. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. . Login to the Virgin Media online account and check the Web Safe settings. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. --. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Then click on Manage services. Abdelmonem. 67. Back up your device using iCloud or your computer. 3 Once logged in, select ‘My apps’ tab’. If you changed the computer's network settings to use any Public DNS does that re-gain access. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. 162. Tap Install Now. It is still shown as enabled on the WebSafe website, and Virgin Support. Changing network settings to use any Public DNS should re-gain full access for the device. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. com 194. In response to Graham_A. 220. Expand the Email option. Access your bills, diagnose faults and manage your package. 48. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Open any browser and, in the address bar, type Virgin Media IP address — 192. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. on 09-07-2023 22:56. on 18-10-2022 19:33. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Remember that parental control settings are only one part of online safety. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Like a lot of people here it seems. Type of information. Click: My Apps. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. on 06-03-2023 16:05. type roblox. com 194. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Child Safe - Disabled. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. 0. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 4. We would like to show you a description here but the site won’t allow us. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 1. All Rights ReservedHere are our top tips to help you on your way. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Web Safe is not automatically turned on for customers who joined before this date. Virgin Phone Switchover. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Thanks for confirming your details via private message . Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. 67. 168. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Browse Virgin Media Virgin Media Community. Virgin Media takes online safety seriously. Bypass Child Safe & Virus Safe. All seem okay. Manual configuration settings for email. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. May just be a. 220. Click on this and you'll see my message. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Connect to the router with a LAN cable. 8) and this will bypass the websafe filter. Hey @DavidCalla,. 2 hours ago. 0. Web Safe is not automatically turned on for customers joining before this date. It's great having you on board with us in the Community. I have the same problem as well, I have just checked my online security controls and it's all turned off. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes.